Antbuildz AI Terms of Service

1. About These Terms

These Terms of Service (the Terms) form an agreement between Antbuildz Pte. Ltd., UEN 202007699D (Antbuildz, we, us or our) and the person or entity accepting them (Customer or you). They govern Antbuildz AI services made available through antbuildz.ai, related applications and ordering processes.

By creating an account, accepting an Order Form, subscribing, or using the Services, you agree to these Terms. If an individual accepts for a business, that individual represents that they have authority to bind it. An Order Form means an ordering document, online checkout or written proposal that identifies the Services, subscription period, fees or other commercial terms.

These Terms govern Antbuildz AI software and SaaS services. Transactions conducted through the Antbuildz.com marketplace may be subject to separate marketplace agreements, rental terms, sales terms or other applicable policies. These Terms do not replace those marketplace documents.

2. Antbuildz AI Services

The Services are AI-powered software services that may include AI agents, webstores, sales and rental functionality, inventory, knowledge bases, lead capture, quotation and enquiry workflows, bookings and reservations, marketplace synchronisation, APIs and integrations. Available features depend on the plan, configuration and Order Form; examples are not a commitment to provide every feature in every plan or to maintain a particular integration permanently.

Antbuildz may provide implementation, configuration or support services where stated in an Order Form. Any timetable is an estimate unless expressly agreed otherwise in writing.

3. Eligibility and Business Use

The Services are designed primarily for business and professional use. Any person legally capable of entering a contract may subscribe, subject to payment requirements and applicable law; a registered company is not required. Subscriptions may be purchased worldwide where provision and use are lawful and supported. Mandatory consumer or local-law protections remain unaffected.

4. Accounts and Authorised Users

You are responsible for the accuracy of account information, for maintaining the confidentiality of credentials, and for all activity by your authorised users. You must assign access appropriate to each user, promptly remove access that is no longer required, and notify Antbuildz without undue delay if you suspect unauthorised access.

You may not share individual credentials except through functionality expressly designed for shared or team access. Antbuildz may rely on instructions submitted through your account by an authorised user.

5. Subscription Plans, Fees and Payment

Monthly and annual recurring subscriptions are offered. Features, allowances, credit packages, fees and billing frequency are shown on the Pricing Page, at checkout, in the applicable Order Form or otherwise at purchase. Website prices are primarily in USD; the currency displayed at purchase controls. Future pricing may change with reasonable advance notice for renewals, but existing paid periods will not be retrospectively repriced.

Fees are payable through the authorised payment method. Taxes are additional unless stated otherwise. Corporate customers may pay by invoice, bank transfer or another method agreed in writing. You remain responsible for applicable taxes other than taxes on Antbuildz’s net income.

14-day free trial

The current trial offer is 14 days and requires a credit card. Eligibility, trial limits and future promotional offers may change as disclosed before enrolment; the offer accepted for your trial controls. A paid subscription begins automatically only where checkout clearly discloses the conversion date, plan, price and renewal terms and obtains your payment authorisation. Providing account details alone does not authorise a subscription charge. Otherwise, a separate purchase is required to continue paid access.

Refunds and billing errors

Payments are generally non-refundable. Refunds are available for verified duplicate charges, incorrect Antbuildz billing, Antbuildz system or payment errors causing an incorrect charge, and where required by law. Unused subscription time, unused allowances, unused purchased credits or inactivity do not themselves entitle you to a refund. Report a suspected error to help@antbuildz.ai with enough information to investigate; this does not restrict statutory remedies.

6. Subscription Renewal and Cancellation

Unless an Order Form or checkout states otherwise, a paid subscription renews for successive periods equal to the initial subscription period until cancelled. You may cancel through available account controls or by giving written notice before the next renewal date. Cancellation normally takes effect at the end of the then-current paid period.

Ending a subscription does not relieve either party of obligations accrued before the effective end date. Antbuildz may provide information about export or retrieval of Customer Content before access ends, subject to the applicable plan and technical availability.

7. Upgrades, Downgrades and Additional Usage

Plan changes may take effect immediately or at the next billing period as shown during the change or agreed in writing. A downgrade may reduce features, capacity or access after it takes effect. Usage above an included allowance may require an upgrade, purchased credits or additional charges at the rate shown at purchase or in the Order Form.

Conversations and usage measurement

A Conversation is a meaningful AI interaction concerning a relevant product, service, sales, rental, support or business enquiry, covering up to five back-and-forth message exchanges. One user message and its corresponding AI reply generally constitute one exchange. Continued meaningful interaction after five exchanges may consume another Conversation. Test prompts, spam, obvious system traffic and non-meaningful or unrelated interactions may be excluded. Antbuildz’s metering system determines usage consistently and in good faith; contact us if you dispute a measurement.

Included monthly Conversations are consumed first, expire at the end of each applicable monthly allowance period and do not roll over, including on annual subscriptions. Purchased or extra Conversation Credits are consumed afterwards. Purchased Credits currently do not expire, have no cash value and are non-transferable unless expressly permitted. They remain subject to the refund rules above and lawful account suspension or termination; non-expiry is not a promise of perpetual service availability.

Auto Top-Up

Auto Top-Up is optional and requires your express authorisation. Total Available Conversations means remaining included monthly Conversations plus remaining purchased or extra Credits. The current default threshold is five Total Available Conversations, unless a different threshold is displayed and accepted in your account.

When the total reaches or falls below the configured threshold, enabled Auto Top-Up authorises purchase of your selected credit package using your authorised payment method at the price disclosed to you. Top-ups may recur repeatedly as usage continues, not just once per billing cycle. No spending cap is promised. Use available account controls to change or disable Auto Top-Up; if a control is unavailable, contact help@antbuildz.ai. Disabling stops future top-ups once effective, not purchases already initiated. Antbuildz must obtain any further authorisation required for a changed package or price.

8. AI Sales Agent

The AI Sales Agent may interact with end users, answer questions, retrieve approved information, recommend products, reference catalogue or inventory information, capture leads, assist with enquiries and perform configured workflows. Its behaviour depends on Customer Content, instructions, integrations, model behaviour and configuration.

You are responsible for defining the Agent’s purpose, permissions, commercial boundaries, escalation points and human-review process, and for testing it before and during customer-facing use.

9. AI Webstore Suite

The AI Webstore Suite provides technology for publishing and operating a Customer-branded product, sales, rental or enquiry experience. Unless Antbuildz expressly agrees otherwise, Antbuildz is not the seller, buyer, lessor, lessee, manufacturer, distributor or end customer in transactions between you and your customers.

You remain responsible for prices, taxes, product legality, fulfilment, delivery, warranties, refunds, returns, rental conditions, customer agreements, product specifications and all other commercial obligations arising from your webstore activity.

This includes quotations, availability, deposits, equipment suitability, quality, safety and regulatory compliance. A reservation or booking generated through the Services does not make Antbuildz the seller, supplier, equipment lessor, rental operator, dealer or contracting party between you and your customer, unless separately agreed.

10. Customer Content and Inventory Data

Customer Content means content, data and materials submitted to or connected with the Services by or for Customer, including catalogues, inventory, price lists, product information, manuals, documents, uploaded knowledge, images, specifications, availability and business information. Customer retains ownership of Customer Content.

You are responsible for the accuracy, quality, legality and currency of Customer Content and for obtaining all rights and notices necessary for Antbuildz to process it. Inventory and availability information may be delayed, incomplete or dependent on third-party systems; your final confirmation process should account for this.

Where marketplace synchronisation is enabled or agreed, you authorise publication of eligible product and equipment information designated for public webstore or marketplace listings. Private knowledge-base documents, conversations and confidential Customer Content are not authorised for publication merely because public listings are synchronised. Separate marketplace transaction terms may apply; they do not replace these Antbuildz AI Terms.

11. AI-Generated Responses and Recommendations

AI-generated output is produced automatically and may be inaccurate, incomplete, inconsistent or outdated. Antbuildz does not warrant that every response, recommendation, summary or generated item will be correct or suitable for a particular purpose. You and your users should verify important information before relying on it.

For industrial products, equipment and machinery, AI output does not replace required professional, engineering, safety, regulatory, manufacturer or technical verification. You must maintain appropriate human review for safety-critical, regulated, high-value or technically complex decisions.

AI is decision-support software, not a substitute for engineers, competent persons, lifting plans, load calculations, manufacturer instructions, safety procedures or statutory requirements. Reconfirm equipment capacities, specifications and operating requirements before use. You and end users are responsible for determining suitability. To the extent permitted by law, Antbuildz is not responsible for an incorrect response caused by inaccurate, outdated, conflicting or incomplete Customer Content, without excluding responsibility for its own breach or non-excludable duties.

12. Commercial Authority and Customer Responsibility

Unless you deliberately configure an authorised workflow with clear approval rules, AI-generated quotations, recommendations, price indications, availability information, product suggestions and rental or sales recommendations do not independently create a legally binding contract on your behalf. Final commitments remain subject to your configured approval or confirmation process.

You are responsible for supervising use of the Services, responding to escalations, correcting known errors and ensuring that customer-facing statements comply with applicable law and your own commercial policies.

13. Third-Party Services and Integrations

The Services may interoperate with third-party AI, cloud, infrastructure, analytics, payment, communication, scheduling, inventory or other services. Your use of a third-party service may be subject to that provider’s terms and privacy practices. Antbuildz is not responsible for third-party services outside its control, but remains responsible for its own obligations under these Terms and the DPA.

Integrations may change, become unavailable or require additional terms or fees. You authorise Antbuildz to exchange Customer Content with integrations you enable to the extent needed to provide the requested functionality.

14. Acceptable Use

The Acceptable Use Policy is incorporated into these Terms and applies to you and your users.

You and your users must not:

• use the Services unlawfully, fraudulently or to infringe another person’s rights;
• upload malware or content that is illegal or that you have no right to process;
• attack, overload, disrupt, probe or attempt unauthorised access to the Services or another customer’s environment;
• circumvent usage controls, security restrictions or access permissions;
• reverse engineer or attempt to derive non-public source code, except to the limited extent such restriction is prohibited by law;
• misrepresent AI output as independently verified professional advice, or use the Services to deceive end users unlawfully; or
• use the Services for prohibited activities or in a manner likely to cause material harm to Antbuildz, the Services or third parties.

15. Intellectual Property and Licence

Antbuildz and its licensors retain all rights in the Services, software, interfaces, workflows, system architecture, APIs, technology, templates, AI orchestration, product design, documentation and improvements. Subject to these Terms and payment of applicable fees, Antbuildz grants Customer a limited, non-exclusive, non-transferable and non-sublicensable right during the subscription period to permit authorised users to access and use the Services for Customer’s internal business operations and authorised customer-facing workflows.

Customer grants Antbuildz and its service providers only the non-exclusive rights reasonably necessary to host, retrieve, process, transform, transmit, store, secure and use Customer Content to provide the Services under these Terms, the DPA and Customer’s instructions, including permitted retention after termination. Antbuildz does not acquire ownership of Customer Content.

You may use output generated for you subject to applicable law and third-party rights. Antbuildz does not guarantee output is unique, copyright-protectable or free of third-party rights.

If you provide feedback, Antbuildz may use it without restriction or payment, provided it does not identify you or disclose your Confidential Information.

16. Confidentiality

Confidential Information is non-public information disclosed by one party that is marked confidential or should reasonably be understood as confidential. It excludes information lawfully known without restriction, independently developed, publicly available through no breach, or lawfully received from a third party.

Each recipient will use Confidential Information only to perform or exercise rights under the agreement, protect it using reasonable care, and disclose it only to personnel and providers who need to know and are bound by confidentiality duties. A recipient may disclose information when legally required after giving notice where permitted.

Antbuildz will not intentionally expose private Customer knowledge to unrelated Customers, use it to train another Customer’s AI Agent, or use private knowledge-base content to train shared Antbuildz models for unrelated Customers. This does not prevent necessary processing for inference by contracted AI and infrastructure providers under applicable data-protection obligations.

Access to Customer conversations by Antbuildz personnel must be authorised and limited to relevant content reasonably needed for customer-requested support or troubleshooting, security or abuse investigations, legal obligations, protecting the platform or exceptional operational requirements. Routine unrestricted employee review is not authorised by these Terms; they do not represent that technical access is impossible.

17. Data Protection

Each party will comply with applicable data protection law. The Antbuildz AI Privacy Policy explains how Antbuildz handles personal data for its own purposes. The Antbuildz AI Data Processing Addendum applies where Antbuildz processes personal data on Customer’s behalf and is incorporated into these Terms.

18. Service Availability and Changes

Antbuildz will use commercially reasonable efforts to provide the Services, but uninterrupted or error-free operation is not guaranteed. Maintenance, security events, third-party outages, changes in law, internet conditions and events outside reasonable control may affect availability.

No specific uptime percentage, service-level agreement or service credit is promised unless separately agreed in writing.

Antbuildz may update the Services to improve functionality, security or legal compliance. If a change materially reduces core paid functionality during a committed period, Antbuildz will use reasonable efforts to provide notice and a commercially reasonable alternative or remedy.

19. Suspension and Termination

Antbuildz may suspend access where reasonably necessary to address a security risk, unlawful use, material breach, non-payment, harm to the Services or a third-party requirement. Where practicable, Antbuildz will give notice and an opportunity to remedy before suspension.

This includes fraud, abuse and circumvention of usage controls. For agreed manual-invoice arrangements, if payment remains unpaid for more than 14 days after its due date, Antbuildz may suspend access until payment is received. That suspension does not automatically terminate the account. Access will be restored when the cause is resolved, subject to other lawful restrictions.

Either party may terminate for a material breach not cured within 30 days after written notice, or immediately if the other party becomes insolvent or ceases business, subject to applicable law. Antbuildz may terminate a free service on reasonable notice. Provisions that by nature should survive—including payment, ownership, confidentiality, disclaimers, liability and dispute terms—survive termination.

20. Disclaimers

To the maximum extent permitted by law, the Services are provided on an “as available” basis. Antbuildz disclaims implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, non-infringement and any warranty arising from course of dealing, except to the extent such a warranty cannot lawfully be excluded.

Antbuildz does not warrant commercial outcomes, conversion rates, product suitability, the accuracy of Customer Content or third-party services, or that AI output will meet every Customer requirement.

21. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or fraudulent misrepresentation, or death or personal injury caused by negligence.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, exemplary or consequential loss, or for loss of profit, revenue, anticipated savings, goodwill, business opportunity or data, arising from or relating to the agreement, even if advised of the possibility.

Subject to the preceding paragraphs, Antbuildz’s aggregate liability arising from or relating to the agreement will not exceed the greater of (a) fees paid or payable by the affected Customer during the 12 months immediately preceding the event giving rise to the claim, or (b) USD 100. Related claims are treated as arising from the first related event. The limit applies across legal theories, only to the extent lawful and reasonable, and does not restrict mandatory remedies.

22. Indemnification

Customer will defend Antbuildz against third-party claims arising from Customer Content, Customer’s webstore transactions, or Customer’s unlawful or unauthorised use of the Services, and will pay finally awarded damages and reasonable settlement amounts, except to the extent caused by Antbuildz’s breach.

This obligation applies only to the extent permitted by law and reasonable in the circumstances, and does not require a consumer to indemnify Antbuildz for Antbuildz’s own negligence or breach where that would be unlawful.

The indemnified party must promptly notify the indemnifying party, allow it to control the defence and settlement, and provide reasonable cooperation. No settlement may admit fault or impose non-monetary obligations on the indemnified party without consent.

23. Governing Law and Disputes

These Terms and any non-contractual obligations arising from them are governed by the laws of Singapore, without regard to conflict-of-law rules. Before commencing proceedings, the parties will attempt in good faith for at least 30 days to resolve a dispute through business representatives, unless urgent injunctive relief is reasonably required.

The courts of Singapore have exclusive jurisdiction, subject to mandatory consumer and local-law rights that cannot be excluded. Nothing prevents an individual from seeking remedies or using a competent court where applicable law gives that right, or prevents timely statutory claims or urgent relief.

24. Changes to These Terms

Antbuildz may update these Terms for legal, security, operational or product reasons. Material changes will apply prospectively and will be notified by reasonable means. If a material change adversely affects a current paid subscription, it will normally take effect at renewal unless earlier application is required by law or necessary to address a security or misuse risk.

25. General Provisions

The Order Form, these Terms, the DPA and documents expressly incorporated by reference form the entire agreement for the Services. An Order Form prevails over these Terms for an express conflict, and the DPA prevails for processing of personal data on Customer’s behalf.

Neither party may assign the agreement without the other’s consent, not to be unreasonably withheld, except to an affiliate or in connection with a merger, reorganisation or sale of substantially all relevant assets, provided the assignee assumes the obligations. Customer may not resell the Services unless expressly authorised.

Neither party is liable for delay caused by events beyond reasonable control, except payment obligations. Failure to enforce a right is not a waiver. Invalid provisions will be modified to the minimum extent necessary and the rest remains effective. The parties are independent contractors; no agency, partnership or joint venture is created. Notices may be delivered electronically to the account or business contact details supplied by the receiving party.

26. Contact

Antbuildz Pte. Ltd. is the contracting party for Antbuildz.ai subscriptions unless an executed enterprise Order Form expressly states otherwise. Questions about these Terms may be sent to help@antbuildz.ai.