Answer common questions
Explain delivery options, opening hours and everyday product questions.
AI Agent for Customer Service
Use an AI customer support agent to answer delivery, returns and product enquiries from approved FAQs and policies, then send exceptions to your team with the relevant details.
What
What an AI Agent for Customer Service can do
Your AI customer support agent answers recurring questions from your FAQs, policies and product information. Help shoppers and business buyers understand the next step without inventing an order update, refund approval or policy exception.
Explain your policies
Help customers understand returns, exchanges and service processes.
Clarify the enquiry
Ask for the question, product and relevant reference so your team has the context for follow-up.
Send exceptions to your team
Collect the key details so your team can resolve exceptions and account-specific questions.
When
When to deploy this Agent
Deploy this role when visitors have questions about delivery, returns or your products. Share your AI Terminal on your website and in customer messages so people can start a support conversation directly.
Ecommerce & consumer brands
Link website FAQs to your AI Terminal for delivery, exchange and product questions.
Furniture & appliance stores
Share the Terminal in customer emails for conversations about delivery preparation and support.
Distributors & rental companies
Give visitors to your website a direct conversation about collection and service enquiries.
How
How to deploy an AI Agent for Customer Service
Configure your FAQs and support instructions in AI Agent Console, then share your AI Terminal with customers who need answers.
- 01
Add your knowledge
Add your support FAQs, delivery information and returns policies. Include the contact details and next steps customers should receive.
- 02
Set the rules
Define what the Agent can answer and what needs human review. Request an order reference when needed, without promising refunds or order updates.
- 03
Test real enquiries
Use the Playground to test delivery questions, returns and policy exceptions. Check that missing order information is handled without guessing.
- 04
Publish and review
Embed the Agent on your website and share your AI Terminal link on support pages and in customer emails. Review conversations and improve your FAQs.
Prepare
What to prepare
for this role
- Website FAQs
- Returns & delivery policies
- Product information
- Service procedures
- Approved support knowledge
Defining a role does not automatically connect these systems. The Agent handles conversations: answering questions and collecting enquiry details. Your team handles quotations, order changes, approvals and service arrangements.
Manage knowledge in AI Agent Console ↗Explore the other roles
Different jobs. The same AI Agent and business knowledge.
Ready to deploy
your AI Agent?
Start with one conversation role and your business knowledge. Share your AI Terminal wherever customers discover you.
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